Shipping policy

# Shipping Policy
**We Think Cosmetics LLP**
Effective Date: 22 July 2026

Thank you for shopping with We Think Cosmetics. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

## 1. Order Processing
- Orders are typically processed within 1–2 business days after payment is successfully received (or, for Cash on Delivery orders, after order confirmation).
- Orders placed on Sundays or public holidays are processed on the next business day.
- During sales, product launches, or peak shopping periods, processing times may be slightly longer.
- A GST-compliant tax invoice will be sent to you by email (and/or included with your shipment) once your order is dispatched.
- Once your order has been shipped, you will receive a confirmation email and/or SMS with tracking details, where available.

## 2. Delivery Timeline
Our standard delivery timeline is **3–7 business days** from the date of dispatch, for most locations across India. Remote or non-metro PIN codes may experience slightly longer delivery windows.

Actual delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Operational disruptions beyond our control

Delivery timelines are estimates and are not guaranteed.

## 3. Coverage — Pan-India Delivery
We currently deliver **pan-India**. If, for any reason, your PIN code is temporarily unserviceable, you will be informed during checkout or shortly after placing your order, and any payment received will be refunded in full within 5–7 business days.

## 4. Shipping Charges
**We currently offer free shipping on all orders**, with no minimum order value required.

## 5. Cash on Delivery (COD)
Cash on Delivery is available with **no additional handling fee**.

## 6. Order Tracking
Once your order is dispatched, you will receive tracking information via email, SMS, or WhatsApp (where applicable). Tracking updates are provided by our courier partner and may take up to 24 hours after dispatch to become active.

## 7. Delivery Attempts
Our courier partners may make multiple delivery attempts. If delivery cannot be completed because the recipient is unavailable, the delivery address is incorrect or incomplete, or the shipment remains unclaimed, the order may be returned to us. Additional shipping charges may apply for re-dispatch in such cases.

## 8. Address Accuracy
Please ensure your shipping address, contact number, and PIN code are accurate before completing your order. We Think Cosmetics LLP is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by you.

## 9. Damaged or Missing Shipments
If your order arrives damaged, appears tampered with, or items are missing, please contact us within 48 hours of delivery with:
- Your order number
- Photographs of the package and products
- A description of the issue

We will investigate and work toward an appropriate resolution — replacement, exchange, or refund.

## 10. Delays Beyond Our Control
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including severe weather, natural disasters, transport disruptions, government restrictions, or courier operational issues. We appreciate your patience in such situations.

## 11. Contact Us
We Think Cosmetics LLP
Email: alshat@wethinkcosmetics.com