Frequently Asked Questions
Browse the topics below to quickly find answers to your questions.
Account & Registration
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and save details.
How do I reset my password?
Click on "Forgot Password" on the login page and follow the steps to reset your password.
How can I subscribe to the newsletter?
You can enter your email in the newsletter section at the bottom of our website to receive updates and offers.
Products
Are Cotril products suitable for Indian hair?
Yes, our products are suitable for all hair types including Indian hair, whether straight, curly, or chemically treated.
Are your products safe?
All Cotril products meet high international quality and safety standards and are dermatologically tested.
Are products free from harmful chemicals?
Most products are free from SLS, SLES, parabens, and silicones.
Where can I check ingredients?
You can find the ingredient list on the product page as well as on the product packaging.
Orders
How do I place an order?
Select your products, add them to cart, enter shipping details, choose payment method, and confirm your order.
Can I modify or cancel my order?
Once the order is confirmed, it cannot be modified or cancelled.
Is there a minimum order value?
No, you can place an order of any amount.
Payments
What payment methods are available?
We accept Credit/Debit Cards, UPI, Wallets, Net Banking, and Cash on Delivery (if available).
Is online payment secure?
Yes, all transactions are secured with encrypted payment gateways.
Shipping & Delivery
Do you deliver across India?
Yes, we deliver pan India.
How long does delivery take?
Orders are usually delivered within 3–7 working days depending on your location.
How can I track my order?
You will receive a tracking link via email/SMS once your order is shipped.
Returns & Refunds
What is your return policy?
Returns are accepted only for damaged or incorrect products within 48 hours of delivery.
How do I request a return?
Contact our support team with order details and images of the product.
How long does refund take?
Refunds are processed within 5–10 working days after approval.
