Refund policy

# Return & Refund Policy
**We Think Cosmetics LLP**
Effective Date: 22 July 2026

Thank you for shopping with We Think Cosmetics. We want you to be happy with your purchase. If you're not completely satisfied, you may request a return subject to the terms below.

## 1. Return Eligibility
You may request a return within **7 days** of receiving your order.

To be eligible for a return, the item must:
- Be unused and in its original condition
- Include all original packaging, accessories, tags, and inserts (if applicable)
- Show no signs of use, wear, damage, or alteration
- Be accompanied by proof of purchase (order confirmation or invoice)

Returns requested after the 7-day window will not be accepted.

## 2. Non-Returnable Items
The following items are not eligible for return, unless defective, damaged, or incorrect on delivery:
- **Opened or used cosmetic and haircare products** (hygiene and safety reasons)
- Products marked as final sale or non-returnable
- Personalised or custom-made items
- Gift cards
- Items damaged due to misuse, improper handling, or normal wear and tear

## 3. How to Request a Return
1. Contact our support team within 7 days of delivery at **alshat@wethinkcosmetics.com**
2. Include your order number, the item(s) you wish to return, and the reason for return
3. Attach clear photographs showing the item's condition, if applicable
4. Wait for return authorisation and instructions before shipping the item back

Returns sent without prior authorisation may be delayed or refused.

## 4. Inspection and Approval
Once we receive your returned item, we will inspect it to confirm it meets the eligibility requirements above. If approved, we will process your refund. If the return does not meet these requirements, we may decline the return or send the item back to you.

## 5. Refund Timeline
Once your return is approved:
- Refunds are processed to your original payment method (or, for Cash on Delivery orders, via bank transfer/UPI to an account you provide)
- Please allow **5–7 business days** for the refund to be processed after approval
- Depending on your bank or payment provider, it may take a few additional days for funds to reflect in your account

Original shipping charges (where applicable) are non-refundable unless the return is due to our error, or you received a defective or incorrect item. Since we currently offer free shipping on all orders, this typically will not apply.

## 6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the issue. We will review the matter and provide an appropriate resolution — replacement, exchange, or refund — in line with your rights under the Consumer Protection Act, 2019.

## 7. Cancellation Before Dispatch
You may cancel your order free of charge at any time before it has been dispatched, by writing to alshat@wethinkcosmetics.com. Once dispatched, please follow the return process above instead.

## 8. Escalation
If you are not satisfied with the resolution provided, you may escalate your concern to our Grievance Officer at alshat@wethinkcosmetics.com. We will acknowledge your escalation within 48 hours and resolve it within 30 days. If still unresolved, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Disputes Redressal Commission via edaakhil.nic.in.

## 9. Contact Us
We Think Cosmetics LLP
Email: alshat@wethinkcosmetics.com